Welcome to Guam Ombudsman Services
An Ombudsman or Ombudsperson is a designated neutral facilitator who provides confidential and impartial assistance in resolving grievances and disputes. An Ombudsman investigates complaints, reports findings, and mediates fair settlements between individuals, group of individuals; and institutions or organizations. Also, the Ombudsman may serve as an organizational ambassador. The organizational Ombudsman helps to identify potential areas of conflict, wrongdoing, administrative abuse and provides information on individual and customer rights.
Guam Ombudsman Services provides an opportunity for informal discussion of problems and complaints outside formal channels. The Ombudsman listens, discusses, answers questions, provides information, and identifies options and strategies for resolving a conflict situation. As a neutral and confidential moderator, the Ombudsman serves as a dispute resolution advocate and peacekeeper diplomat.
Ombudspersons are employed or work as independent consultants in many Guam corporations, Guam non-profits, Guam state and local government agencies. The organizational Ombudsman has a good working knowledge and experience in their expertise field or industry. The Guam ombudsman is trained in dispute resolution and understands how to resolve situations before that become harmful confrontations.
Organizations hire ombudsman to improve productivity and working relationships.
- Corporate and organizational Ombudsman serves as a voice-giving mechanism for employees and managers; and as a good-will ambassador to customers and vendors.
- In educational organizations, the Ombudsman acts a dispute buffer between faculty, staff, and management providing policy and ethics information.
- In non-profit organizations, the Ombudsman protects against abuse, bias, and other improper treatment or unfairness.
- In governmental agencies, the Ombudsman oversees the interests of the citizens and the investigation of complaints of improper government activity.
- In healthcare, the Ombudsman works in community and client services; and administration of patient rights and complaint resolution.
Please use the Guam Ombudsman Directory to find an Ombudsperson for your organization to provide good-will to clients, staff, employees and customers.